Frequently Asked Questions
Everything you need to know about your Coco beauty journey.
Are Coco products cruelty-free and vegan?
Yes, all Coco products are 100% cruelty-free and vegan. We never test on animals, and we ensure our suppliers adhere to the same ethical standards.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been opened.
Do you offer international shipping?
Yes, Coco ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific region.
How can I track my package?
Once your order is processed, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.